cat resume.txt
Resume
Security leader with 20+ years of experience across banking, government, legal, and more. CISSP. Currently Deputy CISO at Customers Bank, leading GRC & Tech Risk, Security Operations, and IAM functions.
Experience
Deputy Chief Information Security Officer
Mar 2026 – PresentCustomers Bank · Malvern, PA · Hybrid
SVP, Information Security
Sep 2025 – Feb 2026Police and Fire Federal Credit Union · Bensalem, PA · Hybrid
Customers Bank
Deputy CISO / SVP, Security Operations
Apr 2023 – Sep 2025Full-time · Hybrid
- Provided leadership to security team members including evaluations, training, and mentorship.
- Ensured accurate and complete reporting on cyber events, attacks, and defenses to give an accurate view of the Bank's security posture.
- Oversaw all Bank communication and digital assets including networks, applications, cloud systems, and offensive and defensive technologies — including vulnerability management.
- Managed relationships and accountability for all security technology vendors and service providers from endpoint to edge, including customer-facing properties.
- Assisted in development of the Bank's Information Security program and supporting procedures.
- Managed all events and incidents with timely, accurate executive-level reporting and best-practice-led remediation strategies.
Security Operations Manager
Oct 2022 – Apr 2023Contract
Podcast Host
Jan 2022 – Dec 2024CyberSecurity News Byte Podcast · Philadelphia, PA · Self-employed
Weekly show covering important cybersecurity news stories with commentary. Available on Apple Podcasts, Spotify, Amazon Music, and Google Podcasts.
Cyber Security Mentor
Sep 2022 – Nov 2023Thinkful · Part-time
IT Security Director
Sep 2021 – Aug 2022Vision Solar LLC · Blackwood, NJ
- Developed, implemented, and maintained information security program, strategy, and vision.
- Supervised third-party technical audits, penetration testing, and vulnerability assessments.
- Facilitated organizational security and privacy through regulatory compliance practices.
- Reviewed contracts and proposals for security, privacy, and technical requirements in partnership with legal.
- Responded to more than 100 incidents per month while maintaining documentation and reporting.
Director, Cyber Security Operations
2021Delaware Valley Intelligence Center · Philadelphia, PA
- Served as focal point and liaison between local and federal government and private sector partners across 12 countries.
- Oversaw large-scale program management including designing and facilitating cybersecurity training for law enforcement partners.
- Reviewed and distributed cyber intelligence to federal, regional, and local partners.
City of Philadelphia
Cyber Security Manager
2019 – 2021- Led conversations with information security members on system vulnerabilities and disseminated patch alerts to protect against potential attacks.
- Developed alerting program to notify department leaders and IT personnel with one-page briefs outlining threats and recommended defensive actions.
- Supported federal, state, and regional partners through regular collaboration on cybersecurity intelligence priorities.
Support Center Manager
2014 – 2019- Grew a fast-paced support center from 5 to 30 members handling approximately 6,000 calls every two weeks.
- Led integration of 3 departmental support teams into a single primary support center, improving productivity and reducing resolution time.
- Implemented ITIL processes and a ticket management system that significantly reduced response times.
IT Program Manager
2010 – 2014City of Philadelphia: Office of Emergency Management · Philadelphia, PA
- Served as technical project manager for joint operations with local, state, and federal partners, including 4th of July operations.
- Achieved cost savings by consolidating servers through virtualization.
- Optimized Emergency Operations Center technology to streamline emergency activations.
Network Administrator
Mar 2010 – Nov 2010Kepner-Tregoe · Skillman, NJ · Contract
- Provided international network support and maintained workstation and server policy compliance via McAfee ePO.
- Managed day-to-day patching, monitoring, and troubleshooting of 20 servers including Exchange 2007, domain controllers, file servers, and VMware.
System Administrator
Oct 2009 – Mar 2010Deb Shops, Inc. · Philadelphia, PA · Contract
- Ensured PCI compliance across all servers and monitored 300+ register workstations for unauthorized changes.
- Managed Sonicwall firewall for VPN traffic and administered Blackberry Enterprise Server.
System Administrator / Helpdesk Manager
Dec 2004 – Sep 2009Swartz Campbell · Philadelphia, PA
- Designed and implemented VoIP and MPLS carrier conversion, redesigning the network backbone to improve data flow across 10 offices.
- Managed 32 servers including Exchange, domain controllers, file servers, and VMware across 10 offices.
- Led project management on VoIP and MPLS changeover — conducted vendor research and negotiated contracts.
- Redesigned new-hire setup procedures and prepared annual budget for Helpdesk and Network Administrator departments.
- Designed the firm's disaster recovery plan to maintain business continuity.
Certifications
- Exposure Management Expert — XM Cyber Feb 2026
- CISSP (ISC2-CISSP) — ISC2 Sep 2025
- Cybersecurity: Managing Risk in the Information Age — Harvard University VPAL Feb 2022
- Leading IT Projects with Change Management — Government Technology Institute at Harrisburg University Dec 2019
- SysAid Certification — SysAid Aug 2016
- ITIL Foundation — ACQUIROS, Inc. Aug 2016
- Basic Certification — Pennsylvania Emergency Management Agency Aug 2011