Technology Made Simple
Wednesday October 18th 2017

Insider

Archives

Posts Tagged ‘IT’

Picking a Helpdesk Software

Picking a Helpdesk Software

One of the first I was assigned when I became a manager was to find a new helpdesk solution.  Our current solution was OK, but had been in use for several years and our department had outgrown the usefulness.  Plus a big plus was we wanted our user base to be able to track the status of their tickets. I had assumed that this take [...]

Consultants how to communicate errors!

Consultants how to communicate errors!

    If you ever spent any time as an IT consultant, then you understand that it can be a stressful, especially when things go wrong.  Every consultant will eventually have to deal with a mistake, either made by them or someone else.  Though mistakes are a part of the job, what happens next is important.  Some companies that I have dealt with [...]

Are Training Programs worth it?

Are Training Programs worth it?

I had the chance recently to talk with another System Admin and he was relaying some problems he was having after rolling out a new software package in their company.  The problem was that after it was was up and running and turned over to the users, it wasn’t widely used.   This program had eaten up months of the IT departments time and [...]