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Saturday August 19th 2017

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Posts Tagged ‘IT Management’

Looking for a candidate hire a learner

Looking for a candidate hire a learner

Over the last couple of months, I've done more interviewing than in the previous years of working in IT.  I've had a very good time training and helping employees improve their skill sets and unfortunately take positions in other companies.  So I've had a lot of time thinking about who I wanted to hire for my open positions and I don't take the [...]

Q&A Monday: Making a new employee feel at home

Q&A Monday:  Making a new employee feel at home

Question: I recently started a new position at a company and one of the first major responsibilities of this position was hiring two new helpdesk analysts.  I made it through the interview and selection processes, but I want to make them feel as welcomed and at home as possible.  Do you have any advice? Ramon Allen Stratford, [...]

Disaster Recovery: Starting a Simple DR Plan

Disaster Recovery:  Starting a Simple DR Plan

I'm starting a new series on Disaster Recovery that will hopefully run on Fridays for a bit.  Not many companies will even think that they need a plan like this, until a disaster hits and then it's too late.  In this installment I'll start you on the thought process and how to go about writing your own.  In the following weeks we'll go into [...]

Q&A Monday: How to get honest feedback

Q&A Monday: How to get honest feedback

Question: I am the manager of  several large technology products for my company, and I feel like I'm just not getting honest feedback from the people involved with the project.  While the projects seem to be going well, I would appreciate it if I could get honest feedback and make sure the projects are a success, any suggestions? Steven [...]

Picking a Helpdesk Software

Picking a Helpdesk Software

One of the first I was assigned when I became a manager was to find a new helpdesk solution.  Our current solution was OK, but had been in use for several years and our department had outgrown the usefulness.  Plus a big plus was we wanted our user base to be able to track the status of their tickets. I had assumed that this take [...]