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Wednesday October 18th 2017

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‘Questions and Answers’ Archives

Q&A Monday: Security Question Safety?

Q&A Monday:  Security Question Safety?

Question: With all the talk about making a password secure, I noticed that someone with enough knowledge of me would be able to reset my password using the security questions. These questions are similar across almost every site that I visit and a friend or determined enough hacker could easily guess the answers, any idea on a way to help keep [...]

Q&A Monday: How DHCP Works

Q&A Monday: How DHCP Works

Question: Please don't laugh at me, but I've wondered how my computer gets an IP address from my router? Renee Newcomb Ferndale, WA Answer: I love questions like these, every computer, tablet, phone or laptop gets an IP address when connected to the internet, but rarely do we think of the process that takes place. So to go over the [...]

Q&A Monday: Data Center Teirs

Q&A Monday:  Data Center Teirs

Question: I am a small business owner looking to go with a cloud provider for our IT services.  Each of the vendors mentions their data center level, and I've tried doing research to figure out what these levels mean, but I can't find anything describing them in plain English, can you help? Vickie Downs Watertown, [...]

Q&A Monday: requested session access is denied

Q&A Monday:  requested session access is denied

Question: I have a user who is trying to connect to a RDS host (2008 R2 ), They are getting the error message "requested session access is denied". I checked and made sure the user is member of the local remote desktop user group and they have the permission "Allow logon via Remote desktop services" is granted.  What am I [...]

Q&A Monday: Making a new employee feel at home

Q&A Monday:  Making a new employee feel at home

Question: I recently started a new position at a company and one of the first major responsibilities of this position was hiring two new helpdesk analysts.  I made it through the interview and selection processes, but I want to make them feel as welcomed and at home as possible.  Do you have any advice? Ramon Allen Stratford, [...]

Q&A Monday: Removing the Windows.old directory

Q&A Monday:  Removing the Windows.old directory

Question: I was having some issue with my computer, so I went to reinstall the Windows 7 , onto my computer.  After the installation was complete, I noticed I have a C:\windows.old that takes up a large amount on my computer.  I've tried highlighting and hitting delete, but it's not letting me remove it. Jeanne Cundiff Benton Harbor, [...]

Q&A Monday: 64 bit Print Driver on 32 Bit System

Q&A Monday:  64 bit Print Driver on 32 Bit System

Question: I'm trying to add a 64 bit driver, for our existing 32bit printer shares on our Windows 2008 Server.  When I try to add 64 bit drivers for the printer, I browse out to the 64 bit driver, and I get a prompts stating: "the specified location does not contain the driver for the requested processor architecture".  Another coworker tried [...]

Q&A Monday: LZMA File

Q&A Monday:  LZMA File

Question: I received a file from a coworker that has a LZMA file type with a large sum of data, and I don't know how to open it.  Please help! Kevin Knight South Dakota  Answer: LZMA is a compressed file, something like the ZIP compression that most of us are generally familiar with. It's used as a way to group files together and [...]

Q&A Monday: Check MAC AD Authentication

Q&A Monday:  Check MAC AD Authentication

Question: I work for a School District with a very small tech department.  As we are in an educational environment, we are running a mixed environment with Mac’s and PC’s authenticating to a Windows 2003 AD servers, 9 total servers total spread out throughout 8 sites.  I have been running into problems with a few Mac’s in our Mac labs [...]

Q&A Monday: Dell PowerEdge 2970 Install Problems

Q&A Monday: Dell PowerEdge 2970 Install Problems

Question: I have a Dell PowerEdge 2970 server, and I'm trying to install Windows Server 2008 R2 with the Dell CD that came in the package.  It boots off the CD and loads the install GUI, and then stops before installing everything asking for drivers.  I tried putting the RAID array drivers on a USB and letting it search there, but it doesn't [...]

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