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Sunday September 24th 2017

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Blackberry Java Exception

    A Blackberry was handed to me, that wouldn’t turn on the Bluetooth on the device.  When I would click to turn it on…it would try and then uncheck the box and show me a red X.  Going to the Bluetooth options or attempting to connect the Bluetooth would do nothing…I could click and click and nothing would happen.  When I rebooted the device, the first message I would see was:

"Uncaught exception:java.lang.illegal argument exception"

I did some searching around the internet for the Bluetooth problems and I didn’t find anything of real use to me.  Then I thought maybe these two issues (The Bluetooth and Java Exception) were the same thing.  Though like a lot of searching around the internet, I found a couple different answers.

The first option had me pushing down the default and company policies from the Blackberry Enterprise Server down to the device and remove the battery and then see if that worked.  Well it didn’t do it for me.  So I decided to start to uninstall the applications to see if one of them was the cause…and it was a dead end…when restarted it popped up the same error.  I went into the option and went to do a security wipe, and one of the options just let me do the programs and tried that…once again no success.  Finally, I did a full security wipe:

1. From the home screen, press the Menu button.

2. Select Options.

3. Select Security Options.

4. Select Security Wipe.

5. Check all the items

6. Type blackberry in the box.

When it rebooted the message was gone and all I needed to do was to do the Blackberry Enterprise Activation and get the users information synced back up.  Problem solved and all in about 2 hours…less next time around, when I can just wipe it and get it back.

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